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In addition to first-class equipment and machinery, W&H
offers its customers an extensive
range of service facilities and technical support.
IDC (Information & Diagnostic Center)
All customers receive 24/7 access to our IDC center, free-of-charge. Just dial
1-800-854-8702.
If a problem arises with your equipment, our IDC experts
are able to identify and troubleshoot
the problem over the phone. Most problems
are resolved in just one call, without the need to
dispatch a technician to the site.
Field Service
If a problem cannot be resolved by our IDC center, a field service
technician will be sent to
the customer’s facility to troubleshoot
the situation on-site. Our highly qualified field service engineers
are also available to attend to other tasks, such as planned maintenance
and repair,
as well as to provide expert advice as needed.
Training
W&H offers our customers several levels of training
at our 43,000 sq. ft. Technology Center
in Germany, and also on-site at the customer’s
plant. Our training is designed to match the participants’ knowledge
and skill-level to suit our machines. Our classes are designed
for
the training of machine operators, shift supervisors, job preparation
personnel, electricians, maintenance personnel, and anyone whose job
has a direct influence on your equipment
and the way it performs.
Machine Relocation When needed, W&H is able
to arrange the relocation of their machinery
within the same facility or to another location. Our expertise
ranges from project engineering
and planning (including cost calculation
and schedule planning) to logistical implementation.
Equipment Upgrades W&H offers a number of retrofit solutions
and packages to maintain
or increase a machine’s performance capability or alternatively,
to enable the production of a new product.
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